Question 1

How can I set clear and achievable goals for my team?

Accepted Answer

You move beyond generic KPIs. By identifying and focusing on KBIs, you translate big-picture goals into daily, actionable behaviors that everyone understands and can work toward.

Question 2

What is the best way to handle a low-performing employee?

Accepted Answer

You don't just focus on the result; you coach the behavior. Use Peaky Self-Assessments and one-on-ones to identify the specific behaviors (KBIs) that are missing, and create a clear plan to address them.

Question 3

How can I motivate my team when we're not meeting our goals?

Accepted Answer

You celebrate the small wins. By focusing on the Peaky Loop (Feel it · Name it · Frame it · Act on it), you can acknowledge progress on the small, daily behaviors that will eventually lead to bigger results.

Question 4

How do I distinguish between a lack of motivation and a lack of ability?

Accepted Answer

You use dialogue and self-assessment. By having a conversation with the employee about their Peaky Self-Assessment and checking in on their energy via Peaky-Pulse, you can better understand if the issue is a skill gap or a motivational one.

Question 5

What strategies can I use to increase productivity without overwhelming employees?

Accepted Answer

You don't ask them to work harder; you help them work smarter. By focusing on KBIs that enhance efficiency and by using dashboards to reduce administrative tasks, you free up time for meaningful work.

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